Privacy Policy

1. Who We Are

CompleteMove Ltd ("we", "us", "our") operates the CompleteMove mobile application and associated services. We are the data controller for the personal information you provide to us.

Contact us at: privacy@completemove.app

2. Information We Collect

We collect the following types of information:

• Account information: Your name, email address, role (e.g. estate agent, conveyancer), and password (stored as a secure hash).
• Property information: Property addresses, transaction details, milestone progress, and transaction chain information you add to the App.
• Communications: Messages sent through the App between parties involved in your property transactions.
• Documents: Files you upload or share through the App in connection with your property transactions.
• Subscription information: Your subscription status is managed by Apple (App Store) or Google (Play Store). We do not store payment card details.
• Usage data: Information about how you use the App, such as features accessed and actions taken, to help us improve the service.

3. How We Use Your Information

We use your information to:

• Provide, operate, and improve the CompleteMove service.
• Facilitate communication between parties involved in your property transactions.
• Send you notifications relevant to your property transactions.
• Process and manage your subscription.
• Respond to your support requests and enquiries.
• Comply with our legal obligations.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract performance: To provide the services you have signed up for.
• Legitimate interests: To improve our services, ensure security, and prevent fraud.
• Legal obligation: To comply with applicable laws and regulations.
• Consent: Where you have provided explicit consent (e.g. for optional notifications).

5. Sharing Your Information

We do not sell your personal information to third parties. We may share your information with:

• Other parties in your transaction: Information you add to a shared property transaction may be visible to other parties involved (e.g. your estate agent, conveyancer).
• Service providers: Third-party companies that help us operate the App (e.g. cloud hosting, analytics). These providers are contractually required to protect your data.
• Apple / Google: Subscription and payment processing is handled by Apple's App Store and Google Play, subject to their respective privacy policies.
• Legal authorities: Where required by law or to protect the rights and safety of CompleteMove, its users, or the public.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. If you delete your account, we will delete or anonymise your personal data within 30 days, except where we are required to retain it for legal or regulatory purposes.

7. Your Rights

Under UK GDPR, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data ("right to be forgotten").
• Restriction: Request that we restrict processing of your data in certain circumstances.
• Portability: Request a copy of your data in a structured, machine-readable format.
• Objection: Object to our processing of your data based on legitimate interests.

To exercise any of these rights, contact us at privacy@completemove.app. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Account Deletion

You can delete your account at any time from within the App (Profile > Delete Account). This permanently removes your account and associated personal data from our systems. Please note that subscription cancellation must be done separately through your device's subscription settings.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Passwords are stored using industry-standard hashing. Data is transmitted using TLS encryption.

10. Cookies and Tracking

The CompleteMove app does not use advertising trackers or third-party behavioural advertising. We may use anonymised analytics to understand how the App is used and to improve its performance.

11. Children's Privacy

The App is not intended for use by children under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting a notice in the App or by email. Your continued use of the App after any changes indicates your acceptance of the updated policy.

13. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or our data practices, please contact us:

CompleteMove Ltd
Email: privacy@completemove.app